How We Can Help
Whether you’re replacing a worn component, looking for product documentation, or trying to resolve an operating issue, we’ll help you find the right place to start.
We can assist with replacement parts, product identification, installation guidance, technical questions, and warranty-related inquiries for the attachment brands we represent.
Parts availability and support depend on the manufacturer and product. Customers who purchased through Solaris receive priority assistance. If you purchased elsewhere, we may still be able to help, depending on the manufacturer’s policies.
For warranty matters, we can help gather the necessary information and coordinate with the manufacturer. Warranty decisions and repairs remain subject to the manufacturer’s terms.
How it works
You don’t need to diagnose the problem before contacting us. Start by telling us what equipment you have and what’s happening. We’ll help establish what information is needed and what to do next.
01
Describe the issue
Tell us what isn’t working, what part you’re looking for, or what question you have. A little background about when the problem started can be helpful.
02
Identify the Product
We’ll use the attachment’s brand, model, serial number, and any photos or documentation you can provide to help identify the correct equipment or component.
03
establish the next step
We’ll review the available options and contact the manufacturer when needed. For parts, we’ll confirm availability and pricing. For technical or warranty questions, we’ll explain the next steps and help coordinate the process.
What to have ready
EST. 2018
Why speak to solaris?
Finding the right replacement part can be frustrating, especially when different attachment models use similar-looking components.
We know the product lines we represent and can help you identify what you need without sending you from one department to another. When a question requires manufacturer involvement, we’ll help make that connection and keep you informed about the next steps.
Our aim is to make getting support as straightforward as possible, so you can get back to work.